Action Fraud

About:

For reporting fraud and immediate cyber crime

Address:

N/A

Website:

http://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime

Phone Number:

N/A

Email:

N/A

Opening Hours:

N/A

 

Action on Addiction

About:

Action on Addiction is the only UK addictions charity that works across all the areas of treatment, research, family support and professional education.

Address:

Action on Addiction, Head Office, East Knoyle, Salisbury, Wiltshire SP3 6BE

Website:

http://www.actiononaddiction.org.uk

Phone Number:

0300 330 0659

Email:

enquiries@actiononaddiction.org.uk

Opening Hours:

Unknown

 

Action on Elder Abuse

About:

Works to support older people from abuse and neglect in partnership with others. Including campaigning, training and offering a confidential helpline.

Address:

N/A

Website:

http://www.elderabuse.org.uk

Phone Number:

080 8808 8141 Confidential freephone helpline

Email:

N/A

Opening Hours:

Helpline available Mon-Fri 9-5.

 

Adfam-Families, drugs and Alcohol

About:

Adfam is the only national UK charity working to improve support for those affected by someone else’s substance use. We do this through three distinct but related strands of work:

Adfam offer support to families, frontline workers who work with family members and carers, working in the drug and alcohol and related sectors.

Address:

Adfam 2nd Floor 120 Cromer Street London WC1H 8BS

Website:

http://adfam.org.uk/help-for-families/useful-organisations

Phone Number:

020 3817 9410 general number

Email:

admin@adfam.org.uk

Opening Hours:

Any

 

Age UK Folkestone

About:

General advice and information services for older and/or retired people. Keep in touch service for over 50’s, cheap hot meals either at home or at the centre Independent Living and Dementia help.

Address:

65 Shaftesbury Ave, Folkestone, CT19 4NS

Website:

http://www.ageuk.org.uk/folkestone

Phone Number:

01303 279031

Email:

admin@ageukfolkestone.org.uk

Opening Hours:

9 – 4 Monday to Friday.

 

Age UK Hythe

About:

Hub for the local area coordinating local efforts during the Coronavirus also offers General advice and information services for older and/or retired people. Keep in touch service for over 50’s, cheap hot meals either at home or at the centre Independent Living and Dementia help.

Address:

Age UK Hythe and Lyminge, Sanford House Stade Street Hythe CT21 6BD.

Website:

http://www.ageuk.org.uk/hytheandlyminge

Phone Number:

01303 269602

Email:

co@ageukhl.org.uk

Opening Hours:

N/A

 

Al-Anon Family Groups UK-Eire

About:

Is there for anyone whose life is or has been affected by someone else’s drinking.

Address:

Al-Anon Family Groups UK & Eire, 57B Great Suffolk Street London SE1 0BB

Website:

http://www.al-anonuk.org.uk

Phone Number:

Office: 020 7593 2070 / Helpline 0800 0086 811

Email:

N/A

Opening Hours:

Helpline available 10 am – 10 pm, 365 days a year.

 

Alcoholics Anonymous

About:

An organisation for people who want to stay sober and help others to do the same.

Address:

Various depending on the day.

Website:

http://www.alcoholics-anonymous.org.uk/

Phone Number:

08009 177650

Email:

help@aamail.org

Opening Hours:

Various.

 

Ashford Borough Citizens Advice

About:

Offers a wide range of housing advice including renting arrears, mortgage problems, finding somewhere to live, eviction and homelessness.

Address:

Seabrooke House, Church Road, Ashford, Kent TN23 1RD

Website:

http://www.ashfordadvice.org

Phone Number:

01233 626 185

Email:

ashfordadvice@gmail.com

Opening Hours:

Call backs are made within 1 to 24 hours; emails within 1 to 24 hours (as advisers are working from home). Requesting that people do not come into their office at present. Tenterden Town Hall is also closed. Extra advisers are available via telephone or email.

 

Ashford Borough Council – Housing and Homeless Section.

About:

Assessment of priority need under the Housing Act. Can provide temporary accommodation for those as assessed as in priority need: those with children or pregnant; vulnerable because of age (60+), disability or at risk from violence.

Address:

Gateway, Park Mall, Ashford, Kent TN24 8RY

Website:

http://www.ashford.gov.uk

Phone Number:

01233 330688 OR Emergency Out of Hours 01233 629911

Email:

5-housingadvice@ashford.gov.uk

Opening Hours:

Helpline 8am – 8pm weekdays, 9am – 5pm on weekends.

Emergency helpline is open 365 days a year.

Phone for an appointment 9am – 5.30pm Monday – Thursday; 9am – 5pm Friday.

 

Calm – Campaign against living miserably

About:

Our helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

Address:

CALM, PO Box 68766, London, SE1P 4JZ

Website:

http://www.thecalmzone.net

Phone Number:

0800 585858

Email:

N/A

Opening Hours:

5pm – midnight

 

Care After Combat

About:

A UK based charity providing professional assistance for the well-being of the Veteran and their family. Our mission is to support veterans with alcohol and substance misuse problems and the reduction in numbers of re-offending veterans in the criminal justice system.

Address:

4400 Parkway, Whiteley, Fareham PO15 7FJ

Website:

http://www.careaftercombat.org

Phone Number:

0300 343 0258

Email:

Online form

Opening Hours:

24hrs / 7days

 

CARM caring altogether on Romney Marsh

About:

Works to reduce loneliness and isolation for older people via the provision of Befriending, Reminiscence and Meeting Point Services.

Address:

The Appledore Christian Center, The Street, Appledore, Kent TN26 2AE

Website:

http://carmromneymarsh.org.uk

Phone Number:

01233 758122

Email:

office@carmromneymarsh.org.uk

Opening Hours:

N/A

 

Centre For Independent Living Kent -CILK

About:

CiLK) is an independent organisation run, controlled and managed by disabled people. Supporting disabled people in Kent and Medway to have choice and control, to live an independent life.

Address:

Centre for Independent Living Kent is situated within the County Square Shopping Centre in Ashford. The office, called ‘The 123 Centre’, can be found on the -1 level.

Website:

http://www.cilk.org.uk

Phone Number:

01233 633187

Email:

enquiries@cilk.org.uk

Opening Hours:

N/A

 

Childline

About:

Provided by NSPCC- Support service for young people experiencing abuse and with any and all issues that worry and or affect them.

Address:

Weston House, 42 Curtain Road, London EC2A 3NH.

Website:

N/A

Phone Number:

0800 1111 Calls are free from landlines and mobiles in the UK. And they won’t show up on your phone bill.

Email:

Online

Opening Hours:

Currently 9am-midnight March 2020

 

Christians Against Poverty

About:

Help with debt advice, finding work, addictions, life choices and budgeting. Including bankruptcy and IVAs.For the most vulnerable customers. Will do home visits.

Address:

Kent House, Bouverie Road West, Folkestone, CT20 2RX

Website:

http://www.capuk.org

Phone Number:

0800 328 0006

Email:

info@capuk.org

Opening Hours:

Any

 

Citizens Advice Bureau

About:

Advice on a range of issues: welfare, legal, financial, housing.

Address:

N/A

Website:

http://www.citizensadvice.org.uk

Phone Number:

03444 111 444

Email:

N/A

Opening Hours:

Webchat: For housing problems, between 10am – 4pm, Monday to Friday.

Adviceline is open from 9am – 5pm Monday to Friday.

 

Combat Stress

About:

FOR SERVICES VETERANS For urgent psychological support, please call.

Address:

N/A

Website:

N/A

Phone Number:

0800 1381619 or text 07537404719

Email:

helpline@combatstress.org.uk 

Opening Hours:

24/7 support line

 

Community Security Trust

About:

Anti Semitic (Jewish hate crime) reporting

Address:

N/A

Website:

https://cst.org.uk

Phone Number:

0800 032 3263

Email:

incidents@cst.org.uk

Opening Hours:

24 hrs

 

Council COVID-19 Helpline

About:

General enquiries regarding COVID-19 should be directed to the council, not the Community Hubs so not to overwhelm them with non-urgent calls.

Address:

N/A

Website:

http://folkestone-hythe.gov.uk/coronavirus

Phone Number:

01303 761 116

Email:

covid-19@folkestone-hythe.gov.uk

Opening Hours:

9am to 5pm every day.

 

Crisis

About:

The national charity for homeless people, helping people directly out of homelessness.

Address:

N/A

Website:

http://www.crisis.org.uk

Phone Number:

0300 636 1967

Email:

enquiries@crisis.org.uk

Opening Hours:

9am – 6pm Monday – Friday, 11am – 5pm Saturday & Sunday

 

CROP Citizens Rights For Older People

About:

Support with advocacy in a wide variety of area and with completing benefit forms etc.

Address:

CROP Kent, 9a High Street, Lenham,Kent ME17 2QD

Website:

http://www.cropkent.org.uk

Phone Number:

01622 851200

Email:

lenham@cropkent.org.uk

Opening Hours:

N/A

 

Cruse Bereavement Care

About:

Offer support, advice and information to children, young people and adults when someone dies.

Address:

N/A

Website:

http://cruse.org.uk

Phone Number:

0808 808 1677

Email:

N/A

Opening Hours:

Mon and Fri 9.30am-5pm (excluding bank holidays), Tue -Thur 9.30am-8pm

 

Dads Unlimited

About:

Aim is to Improve the lives for children of separated parents.

NOTE – children can travel between separated parents.

Address:

N/A

Website:

http://www.dadsunltd.org.uk

Phone Number:

01233 680150

Email:

support@dadsunltd.org.uk

Opening Hours:

Monday to Friday 9am to 5pm

 

Deafblind UK

About:

Free information and Advice Line offers support and guidance to people living with sight and hearing loss, their carers, family and friends, as well as professionals working with deafblind people.

Address:

National Centre for Deafblindness, John & Lucille van Geest Place,Cygnet Road, Hampton, Peterborough, PE7 8FD

Website:

http://deafblind.org.uk

Phone Number:

N/A

Email:

N/A

Opening Hours:

N/A

 

Deafhope

About:

DeafHope is our service giving support to women and children who are caught up in domestic abuse. It is the only service of its kind in the UK which is based in sign language.

Address:

Falcon Mews, 46 Oakmead Road, London, SW12 9SJ

Website:

http://www.signhealth.org.uk

Phone Number:

SMS 07970 350366

Telephone 020 8772 3241

Email:

deafhope@signhealth.org.uk

Opening Hours:

N/A

 

Disability Advice from KCC

About:

Blue badge, deaf/blind, bus passes, supported housing , learning difficulties etc.

Address:

N/A

Website:

https://www.kent.gov.uk/social-care-and-health/care-and-support/disability

Phone Number:

N/A

Email:

N/A

Opening Hours:

N/A

 

Disability Information Services Kent

About:

N/A

Address:

7 Town Walk, Folkestone CT20 2AD

Website:

http://diskkent.org.uk

Phone Number:

01303 226464

Email:

disabilinf@aol.com

Opening Hours:

9am to 3pm

 

Disability Rights UK

About:

Legal advice and representation for disabled people, their families and carers.

Address:

Here East, 14 E Bay Ln, Hackney Wick, London E20 3BS

Website:

http://www.disabilityrightsuk.org

Phone Number:

0207 250 8181

Email:

enquiries@disabilityrights.org

Opening Hours:

10am – 12.30pm and 1.30pm – 4pm

 

Domestic Abuse Support Services in Kent & Medway (Men)

About:

N/A

Address:

N/A

Website:

http://www.domesticabuseservices.org.uk

Phone Number:

Men’s Advice line: 0808 2000247

Advice line for men experiencing domestic violence: 0808 8010327

Email:

N/A

Opening Hours:

N/A

 

Drinkline

About:

Advice to those worried about their own, or a loved one’s, alcohol use.

Address:

N/A

Website:

N/A

Phone Number:

Free helpline on 0300 123 1110 (weekdays 9am – 8pm, weekends 11am – 4pm).

Email:

N/A

Opening Hours:

N/A

 

East Kent Mencap

About:

East Kent Mencap is a charity that supports adults and children with a learning disability to become more independent.

Address:

New Gateway House,132 Northdown Road,Cliftonville,Margate,Kent,CT9 2RB

Website:

http://www.eastkentmencap.co.uk

Phone Number:

01843 808 964 and 01843 224482

Email:

Via webpage

Opening Hours:

N/A

 

Family Lives

About:

A national family support charity providing help and support to families who are struggling.

Any parent or carer wishing to talk about parenting problems can contact.

Address:

N/A

Website:

http://www.familylives.org.uk

Phone Number:

0808 800 2222

Email:

askus@familylives.org.uk

Opening Hours:

N/A

 

Folkestone (and surrounding areas) Community Hub

About:

Meal delivery, help with shopping, prescriptions.

Address:

Three Hills Sports Park, Cheriton Road, Folkestone, Kent, CT19 5JU

Website:

https://www.threehillssportspark.co.uk  

Phone Number:

01303 316186

Email:

covid-19@3hsp.co.uk

Opening Hours:

Mon-Sun 9-4

 

Folkestone & Hythe District Council – Housing Options.

About:

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Temporary accommodation made be available while enquiries are made about eligibility. Serves Shepway area.

Address:

Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY. Council offices are currently closed to visitors.

Website:

http://www.folkestone-hythe.gov.uk/housing

Phone Number:

01303 853300 OR Out of hours emergencies 01303 221888

Email:

housing@folkestone-hythe.gov.uk

Opening Hours:

8.30am – 5pm

 

Folkestone and District Mind

About:

To promote better mental health and wellbeing. Provide wellbeing programme, courses and suicide prevention.

Address:

3 Mill Bay, Folkestone CT20 1JS

Website:

http://www.folkestonemind.org.uk

Phone Number:

01303 250090

Email:

Online form

Opening Hours:

9.40am – 2.30pm weekdays

 

Folkestone Rainbow Centre

About:

The Rainbow Centre offers support to individuals who are going through times of crisis and difficulty, covering housing advice, food stops, homeless support, winter shelter, family contact centre.

Address:

69 Sandgate Road, Folkestone, CT20 2AF

Website:

http://www.folkestonerainbowcentre.org.uk

Phone Number:

01303 850733

Email:

enquiries@rainbow-centre.org

Opening Hours:

10 – 5 Monday to Friday

 

Folkestone Safe Haven

About:

Hestia’s Folkestone Haven provides mental health support for adults aged 16+ in the Folkestone and Hythe District.

The Folkestone Haven is open during the evenings, weekends and bank holidays, when other support services may be closed. The aim of the service is to reduce the number of people accessing A&E departments and decrease pressure on other emergency services.

The service is free and there is no need for an appointment – simply turn up. Whether you’re struggling with an enduring mental health condition, bereavement, work stress, or anything else that is impacting your mental health, we’re here.

Visitors to the Folkestone Haven will be greeted by one of our trained Recovery Workers, who will offer a listening ear and tailored mental health support.

Visitors can also access support groups if they wish, such as art groups and peer support groups, to help maintain social inclusion.

The Folkestone Haven is funded by NHS Kent and Medway.

Address:

Folkestone Haven, 69, Sandgate Road, CT20 2AF

Website:

https://www.hestia.org/folkestone-and-hythe-district

Phone Number:

0800 567 7699

Email:

folkestone.haven@hestia.org

Opening Hours:

Monday to Friday, 6pm to 11pm and Saturdays, Sundays and Bank Holidays, from 12pm to 11pm.

Forward Trust (Formerly Turning Point)

About:

Help and support for people who want to address their alcohol or drug use. Support for individuals with a learning disability and complex needs. Mental health support. Services for people who want to improve their emotional and physical health.

Address:

Maybrook House, Queen’s Gardens, Dover CT17 9AH

Website:

http://www.turningpoint.co.uk/shepway

Phone Number:

01304 248290

Email:

None

Opening Hours:

9am to 5pm Monday to Friday except 9am to 7pm on Thursdays

 

FRANK

About:

National drug information service with factfiles and FAQs.

Address:

N/A

Website:

http://www.talktofrank.com

Phone Number:

0300 1236600 Text 82111

Email:

frank@talktofrank.com

Opening Hours:

0300 number available 24 hours a day 7 days a week.

Our live chat service operates from 2pm – 6pm, 7 days a week.

Gamcare

About:

Provides information, advice and support for anyone affected by problem gambling.

Address:

CAN Mezzanine Old Street, 49-51 East Road, London N1 6AH

Website:

http://www.gamcare.org.uk

Phone Number:

0808 8020 133

Email:

info@gamcare.org.uk

Opening Hours:

8am to Midnight, seven days a week.

 

Good Neighbours Service

About:

The Good Neighbours Service is a volunteer befriending service aimed at reducing the feeling of loneliness and isolation among older people in our community.

Address:

Kent Coast Volunteering Head Office, KCV Dover District Hub, 3 Park Street, Deal, Kent, CT14 6AG

Website:

https://kcv.org.uk/need-a-befriender-folkestone-hythe-good-neighbours-service/

Phone Number:

01304 367898

Email:

folkestonehythegns@kcv.org.uk

Opening Hours:

9.30am – 3.30pm Thursdays and Fridays

GOV.UK

About:

Information on benefits and public services, including standard forms. General information on all benefits, Working Tax Credit, employment, pensions, etc. Online calculations for estimate of benefit entitlement.

Address:

N/A

Website:

http://www.gov.uk

Phone Number:

N/A

Email:

N/A

Opening Hours:

N/A

 

Help for Heroes

About:

FOR SERVICES VETERANS

Address:

N/A

Website:

http://www.helpforheroes.org.uk

Phone Number:

N/A

Email:

Need to complete an online form

Opening Hours:

Online form 24/7

 

Hi Kent

About:

Sound support covering all aspects of life for individuals living with deafness and/or hearing loss.

Address:

18 Brewer Street, Maidstone, Kent, ME14 1RU

Website:

http://hikent.org.uk

Phone Number:

Telephone: 01622 691151

SMS: 07939 593030

Email:

enquiries@hikent.org.uk

Opening Hours:

Mon-Fri 9-5 (lunch 1-2)

 

Hopeline UK / Papyrus

About:

Suicide prevention for young people.

Address:

N/A

Website:

https://papyrus-uk.org/hopelineuk

Phone Number:

0800 068 4141

Email:

pat@papyrus-uk.org

Opening Hours:

Mon-Fri 9:00 am to 10:00 pm

Weekends & BH 2:00 pm to 10:00 pm

 

Hythe (and surrounding areas) Community Hub

About:

Meal delivery, help with shopping, prescriptions.

Address:

Sanford House, Stade Street, Hythe CT21 6BD

Website:

https://www.ageuk.org.uk/hytheandlyminge/

Phone Number:

01303 269602

Email:

covid-19@ageukhl.org.uk 

Opening Hours:

Mon-Sun 9-4

Kent & Medway NHS & Social Care Partnership Trust (KMPT)-Single Point of Access (SOPA for NHS Mental Health Services

About:

N/A

Address:

N/A

Website:

N/A

Phone Number:

0300 222 0123-Referral Line

Email:

N/A

Opening Hours:

N/A

 

Kent and Medway Armed Forces Network

About:

The Kent and Medway Armed Forces Network (KMAFN) is a multi-organisational group which includes members from the NHS, MoD, Armed Forces Reservists, Mental and Physical Health Clinicians, the Royal British Legion, SSAFA and other interested charities and organisations from across Kent and Medway (i.e. police and local authorities). The members work together to improve the lives of the armed forces community.

Address:

Kent & Medway Armed Forces Network 36-38 Friars Walk Lewes East Sussex BN7 2PB

Website:

http://www.kentandmedwayarmedforcesnetwork.nhs.uk

Phone Number:

01273 403693

Email:

Online form

Opening Hours:

N/A

 

Kent Association For The Blind

About:

Work to prevent avoidable sight loss, deliver support services to cover all aspects of life and enable people to get involved and live independently.

Address:

KAB Sight Centre 72 College Road Maidstone Kent ME15 6SJ

Website:

http://www.kab.org.uk

Phone Number:

Tel: 01622 691357 (Reception)

Email:

enquiry@kab.org.uk

Opening Hours:

Monday-Friday 9-5

 

Kent Autistic Trust

About:

Support for people with autism and their families.

Address:

14 High Street, Brompton, Chatham ME7 5AE

Website:

http://www.kentautistictrust.org

Phone Number:

01634 405168

Email:

Autism Information Officer (Adults): emilymay@kentautistic.com

Autism Information Officer (children): wendy@kentautistic.com

Opening Hours:

N/A

 

Kent Bereavement Advice Service

About:

Anyone affected by bereavement in Kent or of a loved one in Kent.

Address:

N/A

Website:

https://www.bereavementadvice.org/kent/

Phone Number:

0800 634 9494

Email:

N/A

Opening Hours:

Office hours

 

Kent County Council – Local Directory

About:

Local Offer: Activities, events, support services and educational options for children with additional needs and disabilities.

0-25: Things to do and support services for young people in Kent. Find help with problems or look for clubs, events and hobbies to get involved in.

Adult Services: Care, support, housing and entertainment options for over 55s and their families.

Childcare: Find the childcare provider that’s right for you and your child in your local area. You can also look for holiday and after school clubs.

Community: Find clubs and community groups in Kent.

Address:

Various

Website:

https://local.kent.gov.uk/kb5/kent/directory/home.page

Phone Number:

Various

Email:

N/A

Opening Hours:

Online only

 

Kent Friendz

About:

Provides services and support to people with learning disabilities and their families.

Address:

Guernsey Suite, Great Hollanden Business Centre, Mill Lane, Underriver, Kent, TN15 0SQ

Website:

http://www.kentfriendz.org.uk

Phone Number:

01732 838183

Email:

info@kentfriendz.org.uk

Opening Hours:

Mon-Fri office hours. Responds to enquiries via the webpage within 24 hours

 

Kent Police (Hate Crime)

About:

N/A

Address:

N/A

Website:

N/A

Phone Number:

101

Deaf people can text the word “Police” to 60066

Email:

N/A

Opening Hours:

N/A

 

Kent Social Services

About:

N/A

Address:

County Hall, Maidstone, Kent ME14 1XQ

Website:

http://www.kent.gov.uk/social-care-and-health/report-abuse

http://www.kent.gov.uk/social-care-and-health

Phone Number:

Anyone concerned about a child: 03000 416161

Anyone concerned about an adult: 03000 411111

Out of hours: 03000 419191

Email:

social.services@kent.gov.uk

Opening Hours:

The call centre is open 24 hours a day, 7 days a week

 

Legal Advice

About:

Free help or legal advice over the phone for problems with debt, housing, employment, education and benefits for those who qualify for Legal Aid.

Address:

N/A

Website:

http://www.gov.uk/civil-legal-advice

Phone Number:

03453 454 345, Text ‘legalaid’ to 80010

Email:

N/A

Opening Hours:

Monday-Friday 9am-8pm Saturday 9am-12:30pm

 

Leonard Cheshire

About:

Supporting disabled people and their families in every aspect of life including supporting their rights, access quality learning and work, and empowering them to live as they choose.

Address:

Head Office, 66 South Lambeth Road London SW8 1RL

Website:

http://www.leonardcheshire.org

Phone Number:

020 3242 0200

Email:

info@leonardcheshire.org

Opening Hours:

N/A

 

Live Well Kent

About:

Live Well Kent helps Kent residents over the age of 17 with their mental and physical health. They provide health and fitness advice, as well as support with financial pressure and relationship stress.

Address:

N/A

Website:

http://www.livewellkent.org.uk

Phone Number:

0800 567 7699

Email:

info@livewellkent.org.uk

Opening Hours:

N/A

 

Live Well Kent

About:

Live Well Kent helps Kent residents over the age of 17 with their mental and physical health. They provide health and fitness advice, as well as support with financial pressure and relationship stress.

Address:

N/A

Website:

http://www.livewellkent.org.uk

Phone Number:

0800 567 7699

Email:

info@livewellkent.org.uk

Opening Hours:

N/A

 

Mencap

About:

The provision of a wide range of services covering all aspects of life for individuals with a learning disability including:- round-the-clock care, to helping someone join in with local leisure activities, providing advice and information on things like employment and education, helping someone to live independently for the first time, and even things like reporting a crime to the police.

Address:

Royal Mencap Society, 123 Golden Lane, London, EC1Y 0RT

Website:

http://www.mencap.org.uk

Phone Number:

0808 808 1111

Email:

helpline@mencap.org.uk

Opening Hours:

Monday-Friday 9-3

 

Mental Health Matters / Release the Pressure

About:

A nationwide charity providing a wide range of support to people with mental health needs.

Free expert advice from trained counsellors is available for every mental health concern, including:anxiety, depression, low self-esteem, money worries, relationship troubles, stress, suicidal thoughts

Address:

Avalon House, St. Catherine’s Court, Sunderland Enterprise Park, Sunderland, Tyne & Wear SR5 3XJ

Website:

http://www.mhm.org.uk

http://www.releasethepressure.co.uk

http://www.kent.gov.uk/social-care-and-health/health/release-the-pressure

Phone Number:

0800 107 0160

Email:

info@mhm.org.uk

Opening Hours:

24 hours every day

 

Money Advice Service

About:

Information and guidance on financial matters Free and impartial money advice, set up by government. Provides advice and guides to help improve finances, tools and calculators to help keep track and plan ahead, support over the phone and online.

Address:

Holborn Centre, 120 Holborn, London, EC1N 2TD

Website:

http://www.moneyadviceservice.org.uk

Phone Number:

0300 500 5000

Email:

enquiries@moneyadviceservice.org.uk

Opening Hours:

8am – 8pm every day

 

Narcotics Anonymous

About:

Narcotics Anonymous is a nonprofit, international, community-based organization for recovering addicts, which is active in 129 countries. NA is a program of complete abstinence from all drugs, including alcohol.

Address:

Bottom Room, St Augustine’s Centre, 39-41 Dover Road, Folkestone, Kent CT20 1JZ

Website:

http://www.ukna.org/

Phone Number:

03009 991212

Email:

meetings@ukna.org

Opening Hours:

Helpline: 10am to midnight every day

Meetings: Sunday, Tuesday, Friday at 7.30 pm

 

National Autistic Society

About:

UK’s largest provider of specialist autism services. Our trained staff and volunteers bring passion and expertise to the lives of 100,000 autistic people every year. In this section, you’ll find services directed towards autistic people, parents and carers and professionals.

Address:

The National Autistic Society, 393 City Road, London, EC1V 1NG

Website:

http://www.autism.org.uk

Phone Number:

0808 800 4104

Email:

nas@nas.org.uk

Opening Hours:

10am-4pm Monday-Thursday. Fridays 9am-3pm

 

National Debt Line

About:

Free independent money advice for people with debt problems. Customers can download a free guide ‘how to deal with debt’, use budgeting tool, use sample letters to creditors etc.

Address:

N/A

Website:

http://www.nationaldebtline.co.uk

Phone Number:

0808 808 4000

Email:

None

Opening Hours:

9am – 9pm Mon to Fri and 9.30am – 1pm Sat

 

New Romney Counselling Service

About:

Counselling for mental health, suicidal thoughts, bereavement, addiction, separation.

Address:

N/A

Website:

http://www.newromneycounsellingservices.co.uk

Phone Number:

01797 367809

Email:

N/A

Opening Hours:

Monday to Thursday – 9am – 5pm

 

No Panic

About:

No Panic is a registered charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and other related anxiety disorders.

Address:

No Panic, Unit 3, 10 Oxford Street, Oakengates, Telford, Shropshire TF2 6AA

Website:

http://www.nopanic.org.uk

Phone Number:

0844 9674848

Email:

sarah@nopanic.org.uk

Opening Hours:

10am-10pm

 

NSPCC

About:

National Society for the Prevention of Cruelty to Children.

Address:

Weston House, 42 Curtain Road, London EC2A 3NH.

Website:

http://www.nspcc.org.uk

For deaf and hard of hearing use signvideo (see website for more info)

Phone Number:

Help for adults concerned about a child Call us on 0808 800 5000

Email:

help@nspcc.org.uk

Opening Hours:

N/A

 

Porchlight

About:

Charity supporting vulnerable and homeless people in Kent.

Address:

Head Office, 2nd Floor Watling Chambers, 18-19 Watling Street, Canterbury, Kent CT1 2UA.

Website:

http://www.porchlight.org.uk

Phone Number:

0800 567 7699

Email:

headoffice@porchlight.org.uk

Opening Hours:

Adviceline is open from 9am – 5pm Monday to Friday.

Free helpline open 24/7. Has a ‘tell us’ form to let them know if you have seen someone who is homeless and in need of help.

Reengage

About:

At Re-engage, we work within your local community to set up regular social gatherings for small groups of people over 75, on their own, and hoping to find new ways to get out and about that suit them at this time of life.

Address:

N/A

Website:

http://www.reengage.org.uk

Phone Number:

0800 716543

Email:

info@reengage.org.uk

Opening Hours:

Various

 

Refuge

About:

Supporting those who have experienced violence and abuse in all areas providing advice and support and also refuge.

Address:

4th Floor International House 1 St Katharine’s Way London E1W 1UN

Website:

http://www.refuge.org.uk

Phone Number:

National Domestic Abuse Helpline: 0808 2000 247/ General Enquiries: 0207 395 7700

Email:

helpline@refuge.org.uk 

Opening Hours:

National Domestic abuse helpline is a 24 hour a day facility / General Enquiries Monday-Friday 9-5

 

Resolv

About:

Re-Solv is the expert charity working across the UK to end solvent abuse and support all those whose lives are affected by it.

Address:

N/A

Website:

http://www.communityforrecovery.org

Phone Number:

all us on 01785 810762, text 07496 959930

Email:

info@re-solv.org

Opening Hours:

Monday-Friday 10-4

 

Ripple of Hope Support Group

About:

Ripple of Hope is a compassionate and supportive bereavement group & Hub for women only, it helps women navigate the loss of a loved one whilst supporting one another alongside making friendships. We have, arts and crafts, therapist’s and occasional guest speakers. 

Ripple of hope is led by a team of empathetic women who have experienced loss themselves, together we create ripples of hope turning pain int o connections and sorrow into strength. This group provides a safe and nurturing space for women to share their grief, find comfort and rediscover hope. 

Address:

Grand Burstin Hotel Folkestone, The Harbour, Folkestone, CT20 1TX

Website:

https://www.facebook.com/groups/899999327890512

Email:

rippleofhopegroup@gmail.com

Opening Hours:

2nd Monday of the month 10.30-13.30. 

Romney Marsh Community Support Hub (for the Coronavirus Crisis) coordinated by Romney Marsh Day Centre (with the support of other groups and organisations)

About:

Meal delivery, help with shopping, prescriptions, *telebefriending and additional support as required see website for usual activities!

Address:

Romney Marsh Day Centre, Sunflower House, Rolfe Lane, New Romney Kent TN28 8JR

Website:

http://rmdc.org.uk/

Phone Number:

01797 208590

01797 363888

Email:

covid-19@rmdc.org.uk or enquiries@rmdc.org.uk

Opening Hours:

Mon-Fri 9-4

 

Romney Marsh Day Centre

About:

Information Support Service for older people, including Housing Advice.

Address:

Sunflower House, Rolfe Lane, New Romney, Kent TN28 8JR

Website:

http://rmdc.org.uk/day-centre/information-advice

Phone Number:

01797 363888

Email:

enquiries@rmdc.org.uk

Opening Hours:

9am – 4pm

 

Royal British Legion

About:

A national charity supporting the Armed Forces, people with disabilities and people who are unemployed. It runs a social enterprise, Britain’s Bravest Manufacturing Company, a UK-wide employment support programme for Armed Forces veterans, LifeWorks, a variety of housing for veterans and their families, as well as running back-to-work support for people who have been long-term unemployed or have a disability/health condition

Address:

Hall Rd, Royal British Legion Village, Aylesford ME20 7NL

Website:

http://www.britishlegion.org.uk

Phone Number:

0808 802 8080

Email:

enquiries@rbli.co.uk

Opening Hours:

Every day 8am – 8pm

 

Royal Mail

About:

For postal scams – reporting to the Royal Mail.

Address:

N/A

Website:

http://www.royalmail.com

Phone Number:

0800 011 3466

Email:

scam.mail@royalmail.com

Opening Hours:

N/A

 

Samaritans

About:

Available on the phone to talk to people who need someone to talk to and may be feeling suicidal.

Address:

Samaritans House, 9 Cambridge Gardens, Folkestone, CT20 1DB

Website:

http://www.samaritans.org/branches/folkestone

Phone Number:

0330 094 5717 (local charges apply)

116 123 (free number)

Email:

jo@samaritans.org

Opening Hours:

24/7 (helpline)

 

Scope

About:

Provide practical information and emotional support when it’s most needed and campaign for a fairer society.

Address:

N/A

Website:

http://www.scope.org.uk

Phone Number:

0808 800 3333 free disability helpline

Email:

helpline@scope.org.uk

Opening Hours:

Open Monday to Friday 8am to 8pm. Saturday to Sunday 10am to 6pm.

 

Shelter

About:

Deals exclusively with housing issues, including access to legal services.

Address:

N/A

Website:

http://www.shelter.org.uk

Phone Number:

0808 800 4444

Email:

Telephone or online chat only.

Opening Hours:

Helpline 8am – 8pm weekdays, 9am – 5pm on weekends.

Emergency helpline is open 365 days a year.

Webchat 9am – 5pm on weekdays

 

Shepway Citizens Advice

About:

Advice and information on all areas of law, debt advice and housing, family issues.

Address:

Units 4 – 6 Princes Gate, George Lane, Folkestone, CT20 1RH

Website:

http://www.shepwaycab.co.uk

Phone Number:

01303 241435

Email:

online form

Opening Hours:

Monday, Tuesday and Thursday: 9.30 – 12.30.

 

Shine

About:

Providing specialist advice and support for spina bifida and hydrocephalus across England, Wales and Northern Ireland.

Address:

Shine, 42 Park Road, Peterborough, PE1 2UQ

Website:

http://www.shinecharity.org.uk

Phone Number:

01733 555988

Email:

info@shinecharity.org.uk

Opening Hours:

Mon-Fri 9-5

 

Shinealight on Suicide

About:

Supports those bereaved by suicide.

Excellent resource for suicidal people or those affected by suicide.

Address:

N/A

Website:

http://www.shiningalightonsuicide.org.uk/

Phone Number:

N/A

Email:

N/A

Opening Hours:

N/A

 

SSAFA

About:

Ssafa formerly known as Soldiers, Sailors, Airmen and Families Association helps veterans (anyone who has served one day or more) and service personnel and their families with a range of social, family and financial issues, including transitioning into Civil life, Financial, Wellbeing and Lifelong support for people currently serving or veterans.

Address:

N/A

Website:

http://www.ssafa.org.uk/kent

Phone Number:

01622 792363

Email:

N/A

Opening Hours:

Mon – Fri 9am – 5pm.

 

Step Change

About:

Free debt problem and money advice including debt management plans and Bankruptcy, Debt relief Orders, Equity release and IVAs.

Address:

Step Change Debt Charity, Wade House, Merrion Centre, Leeds, LS2 8NG

Website:

http://www.stepchange.org

Phone Number:

0800 138 1111

Email:

Online email form

Opening Hours:

8am to 8pm Monday to Friday and 8am to 4pm on Saturday

 

Tell Mama

About:

Muslim hate crime reporting.

Address:

N/A

Website:

https://tellmamauk.org

Phone Number:

0800 456 1226 or message 07341 846086

Email:

info@telmamauk.org

Opening Hours:

N/A

 

The Cinnamon Trust

About:

The National Charity for the elderly, the terminally ill and their pets.

Address:

10 Market Square, Hayle, Cornwall, TR27 4HE

Website:

http://cinnamon.org.uk

Phone Number:

01736 757 900

Email:

Online form

Opening Hours:

N/A

 

The Elfrida Society

About:

Our aim is to provide services and support that help people with learning disabilities build connections, have happy and independent lives, and have fun.

Address:

The Elfrida Society, 34 Islington Park Street, N1 1PX

Website:

http://www.elfrida.com

Phone Number:

0207 359 7443

Email:

Via the webpage

Opening Hours:

Monday-Friday 9.30-5.30

 

The Salvation Army

About:

Christian Church and Charity with a mission to meet human needs, including homelessness. Services for homeless people and others in need in the local community.

Address:

Local branch: Salvation Army Folkestone. 75 -79 Canterbury Road, Folkestone, Kent CT19 5NL

Website:

http://www.salvationarmy.org.uk/homelessness

http://www.salvationarmy.org.uk/folkestone

Phone Number:

01303 251379

Email:

folkestone@salvationarmy.org.uk

Opening Hours:

9am – 4.30pm

 

The Silver Line

About:

The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Our specially trained helpline team can offer information, friendship and advice, link callers to local groups and services, offer regular friendship calls,

  • offer information, friendship and advice.
  • link callers to local groups and services.
  • offer regular friendship calls.
  • protect and support older people who are suffering abuse and neglect.

Address:

Trade Tower, Calico Row, London, SW11 3YH

Website:

http://www.thesilverline.org.uk

Phone Number:

08004 708090

Email:

info@thesilverline.org.uk

Opening Hours:

24hrs / 7 days

 

Trading Standards – Advice and Reporting

About:

Register for Scam alerts.

Address:

N/A

Website:

https://www.kent.gov.uk/business/trading-standards

https://www.kent.gov.uk/leisure-and-community/consumer-protection/consumer-alerts

Phone Number:

N/A

Email:

Online form via website

Opening Hours:

Mon – Friday 9 -5

 

True Vision (report Hate Crime)

About:

N/A

Address:

N/A

Website:

http://www.report-it.org.uk/home

Phone Number:

Need to follow link

Email:

enquiries@report-it.org.uk

Opening Hours:

N/A

 

Victim Support

About:

Provide free confidential support people affected by crime or traumatic events.

Address:

See website for the area.

Website:

http://www.victimsupport.org.uk

Phone Number:

08 08 16 89 111. For deaf or hard of hearing contact Next Generation Text 18001 08 08 16 89 111.

0808 1689276 (8am-8pm Mon -Fri. Sat 9-5)

Email:

Online

Opening Hours:

24 hours a day 365 days of the year including Christmas Day. Webchat: Monday-Friday 9-5

We are with you (Formerly Think Action)

About:

This is not a crisis service, but can provide free, confidential support with alcohol, drugs or mental health in one of our local services or online

Address:

N/A

Website:

http://www.wearewithyou.org.uk

Phone Number:

N/A

Email:

N/A

Opening Hours:

24 hrs to access information and live chat avavilable, but not crisis.

Facebook support is member only.

 

Wheelpower

About:

Wheelchair sport – but resouces such as online adaptive yoga.

Address:

Stoke Mandeville Stadium, Bucks HP21 9PP

Website:

http://www.wheelpower.org.uk

Phone Number:

01296 395 995

Email:

info@wheelpower.org.uk

Opening Hours:

N/A

 

Young Minds

About:

Advice on how to cope with death & loss as a young person. Improving Mental Health. Supporting Parents. Leading UK Charity. Training Professionals. Empowering Young People. Changing Attitudes.

Young Minds offer mental health support services to children and young people in the UK. They can offer services to those suffering from exam stress, bullying, abuse, eating disorders, or body image concerns.

Young Minds also have a PARENTS Helpline, same phone number.

Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis.If you need urgent help text YM to 85258

Address:

4th Floor, India House, YoungMinds, Curlew St, London SE1 2ND

Website:

http://youngminds.org.uk

Phone Number:

If you need urgent help text YM to 85258

Parents Helpline: 0808 802 5544

020 7089 5050

Email:

Online form

Opening Hours:

Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis. Parent’s helpline is open Mon-Friday 9.30-4